Guide
General rule
Digital products are generally non-refundable once access has been issued, except where required by law or where a defective file cannot be replaced.
Legal
Refund Policy
Clear rules for refunds, replacement files, and what happens once digital access has been issued.
Guide
Replacement files
If a protected file is damaged, inaccessible, or incorrectly generated, support will usually replace it before any refund is considered.
Guide
When to contact support
If you believe a purchase was charged incorrectly or the product cannot be delivered properly, contact support promptly with the order details.
Full policy
Digital downloads and access products are generally non-refundable once protected delivery has been generated or access has been granted, except where required by law or where the product is defective and cannot be replaced.